CONFAM DISPUTE & SAFETY GUIDELINES

1. Our Commitment

Confam was created to promote safer peer-to-peer exchange transactions by providing structure, transparency, and accountability. While we provide tools that help users document and track transactions, Confam is not a party to any transaction and does not guarantee that every transaction will be completed successfully.

2. If You Experience a Problem

If you believe a transaction has not gone as agreed, you should:

• Remain calm and avoid abusive communication.
• Review the agreed transaction details.
• Communicate with your counterparty through the Confam chat where possible.
• If the issue cannot be resolved, report the transaction through the Platform promptly.

3. How to Report a Dispute & Evidence Required

To report a dispute, open the relevant transaction, select Report a Dispute, describe what happened, and upload supporting evidence.

Useful evidence includes:

• Bank transfer receipts and payment confirmations;
• Screenshots of relevant bank statements or chat history;
• Confam transaction records and any other supporting documents.

Providing false or altered evidence is a violation of Community Standards and may result in immediate account termination.

4. What Confam May Do vs. What Confam Will Not Do

5. Safety Tips Before Sending Money

• Carefully review all transaction details and verify recipient payment information.
• Confirm exchange rates and amounts directly.
• Review available Trust Indicators and completed deal history.
• Always verify funds in your own bank app before marking payment as received. Never rely on screenshots alone!